Chapter 1 Interview Criteria
Unit 1.l Appearance
Unit 1.2 Oral Communication
Unit 1.3 Personality
Unit 1.4 Competence
Chapter 2 Self-introduction
Chapter 3 Categorized Questions Analysis
Unit 3.1 Categorized Questions
Unit 3.2 Interviewers'' Motives to Ask a Question
Unit 3.3 The Principle of an Answer
Unit 3.4 Analysis of Questions Raised in Different
Interviews
Unit 3.4.1 Interview Procedures
Unit 3.4.2 How to Answer Questions in Different
Interviews
Chapter 4 Categories of Common Errors Improper Behaviors in
an Interview
Unit 4.1 Common Errors
Unit 4.2 Improper Behaviors
Chapter 5 Introduction to Different Departments in the Hotel and
CorrespondingDuties
Unit 5.1 Departments in the Hotel
Unit 5.2 Skills and Abilities for Hotel
Unit 5.3 Duties of Different Positions in the Hotel
Unit 5.4 Sequence of Service for Banquet
Appendix A Useful Vocabulary in Interviews
Appendix B A Brief Introduction to Worldwide Renowned Hotel
Groups
Appendix C Listening Script
Appendix 部分章节翻译