Chapter One Preparatory W0rk准备工作
I Ticket Booking票务预订
II Overseas Trip海外出差
III Visiting a Factory参观工厂
IV Company Introduction公司介绍
V Preparing for a Trade Show准备展会
VI Arranging Meetings安排会议
VII Entertainment with Clients陪客户娱乐
Chapter Two Establishing Trade Relations建立外贸联系
I Appointing and Visiting Clients预约、拜访客户
II Welcome in the Airport机场迎接
III Introduction介绍相识
IV Dining with Clients与客户进餐
V Arranging Activities安排活动
VI Presenting Gifts赠送礼物
VII Seeing Customers off送别客户
Chapter Three Foreign Trade对外贸易
I Tax Ratepaying报税纳税
II World Trade Organization世贸组织
III Consumer Complaint消费者投诉
IV Trade Negotiation外贸谈判
V Insurance Business保险业务
VI Claim索赔
VII Inspection商检
Chapter Four Foreign Trade Practices外贸实务
I Client Meeting客户会议
II Mercantile Partnership贸易伙伴
III Trade Target贸易对象
IV Sign a Treaty签署协议
V Investment Environment投资环境
VI Foreign Investment外商投资
VII Registration of Trade Mark商标注册
Chapter Five Trade Conversation外贸会谈
I Inquiry询盘
II Counter-offer还盘
III Commission and Discount佣金与折扣
IV Packing Terms包装条款
V Delivery Date交货日期
VI Delivery Methods运输方式
VII Unloading Port卸货港
Chapter Six Marketing Topics营销话题
I Marketing Surveys市场调查
II Developing the Market市场开发
III Attending Trade Fair参加商展
IV Promotional Events促销活动
V Advertisement广告创意
VI Product Launch产品发布
VII After-sale Service售后服务
Chapter Seven Forms of Trade合作形式
I Agent代理
II Compensation Trade补偿贸易
III Processing and Assembling Trade加工贸易
IV Consignment Sale and Barter Sale寄售与易货贸易
V Technology Transfer技术转让
VI International Trade国际贸易
VII Bid and Tender招标与投标
Chapter Eight Business Negotiations业务洽谈
I Sales over the Counter柜台销售
II Promotion推销
III Bargaining价格谈判
IV Making Concessions做出让步
V Contract Negotiations合同谈判
VI Resoa to Arbitration诉诸仲裁
VII Accepting and Confirming接受与确定
Chapter Nine Establishing Human Relations人脉拓展
I Making Calls电话技巧
II Invitations邀请客户
III Trade Appointments外贸预约
IV Joining in Parties参加派对
V Congratulations祝贺礼节
VI Festival Greetings节日祝福
VII Making Apologies诚意道歉